Vivid Outdoor Store Return Policy
1. Custom & Drop-Ship Products
All products sold on Vivid Outdoor Store are custom-made to order and shipped directly from our partners. For this reason, we cannot accept returns for change of mind, incorrect sizing, or preferences.
2. Exceptions – Damaged or Incorrect Items
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If your product arrives damaged or is the wrong item, please contact us within 7 days of delivery.
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Include photos of the item and packaging to help us resolve the issue.
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We will provide a replacement or full refund, including shipping costs.
3. How to Report an Issue
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Live Chat: Available on our website
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Include your order number, product name, and photos.
4. Quality Assurance
We carefully coordinate with our manufacturing partners to ensure accurate specifications and safe shipping, so you receive a product that meets your expectations.