At Vivid Outdoor Store, we strive to make your outdoor living experience seamless and enjoyable. Please review our ordering process carefully to ensure a smooth transaction:
1. Browse and Select Products
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All products are custom-made and drop-shipped directly from our partners.
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Product details, specifications, and images are provided for guidance—please verify dimensions, colors, and features before ordering.
2. Add to Cart & Checkout
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Select your desired product options and add them to your cart.
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Proceed to checkout and provide your shipping and payment information.
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Review your order carefully. All orders are final sale except for damaged or incorrect items.
3. Order Confirmation
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After completing your purchase, you will receive an order confirmation email with your order details and estimated delivery information.
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This email serves as your receipt and proof of purchase.
4. Processing & Shipping
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Orders are processed within 1–3 business days, depending on the product.
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Since products are custom and drop-shipped, delivery times may vary based on manufacturer lead times and shipping location.
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You will receive tracking information once your order has shipped.
5. Receiving Your Order
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Carefully inspect your product upon arrival.
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If your product is damaged or incorrect, please contact us within 7 days with photos of the issue to receive a replacement or refund.
6. Questions or Support
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Our team is available to answer any questions about your order:
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Live Chat: Available on our website
Important Note:
Due to the custom and drop-shipped nature of our products, we cannot accept returns for change of mind, wrong sizing, or preference. Please review your order carefully before checkout.