Shipping Policy – Vivid Outdoor Living
1. Order Processing
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All products are custom-made and drop-shipped directly from our manufacturing partners.
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Orders are typically processed within 1–3 business days after payment is received.
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Custom orders may require longer lead times depending on product specifications and availability.
2. Shipping Methods & Delivery Times
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Shipping methods vary based on the product and drop-ship location.
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Estimated delivery times will be provided in your order confirmation email.
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Due to the nature of drop-shipping, delivery times are estimates and may vary based on manufacturer schedules, carrier delays, or weather conditions.
3. Shipping Costs
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Shipping costs are calculated at checkout based on product size, weight, and destination.
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All shipping costs are non-refundable, except when a product is damaged or shipped incorrectly.
4. Tracking Your Order
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Once your order ships, you will receive a tracking number via email.
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You can track your order through the carrier’s website for real-time updates.
5. Damaged or Incorrect Items
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Inspect your shipment upon delivery.
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If your product arrives damaged or is the wrong item, contact us within 7 days of delivery with photos and your order number.
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We will provide a replacement or full refund, including shipping costs.
6. Shipping Restrictions
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We currently ship only within the continental United States.
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Certain large or modular items may require scheduled freight delivery, which will be coordinated with you prior to shipping.
Important Note:
Due to the custom and drop-shipped nature of our products, we cannot offer returns or exchanges for change of mind, incorrect sizing, or preferences. Please review your order carefully before confirming your purchase.